Limited Lifetime Warranty
Exo Mtn Gear is proud to offer a Limited Lifetime Warranty on all of our packs. The warranty covers defects in materials and workmanship for the lifetime of the product, for the original owner. The warranty does not cover loss/theft, negligence, abuse, misuse, or normal wear that occurs over the life of a product.
We will repair or replace items covered under warranty at no cost to the customer. Damages not covered under warranty can be submitted to us for repair or replacement, which will be performed at a reasonable cost to the customer.
If you have any questions about warranty coverage or repair services, please contact firstname.lastname@example.org and include relevant photos.
30 Day No-Risk Guarantee
We know that purchasing a pack is a big decision, and we want to do everything we can do — both before and after a sale — to make sure you get the pack you need and the performance you are looking for. We offer a 30 No-Risk Guarantee with every pack purchase, so that you can receive the pack, get it fitted to you, load it with some gear and/or weight, and make sure it meets your expectations. If you decide for any reason to return your pack within that 30 days, we will be glad to accept your return and issue a full refund when you ship the pack back to us in “like new” resellable condition.
Receiving Warranty, Return, Exchange or Repair Service
A Return Authorization Form should be completed prior to any service related to warranty issues, repair service, or product returns/exchanges. If you are unable to complete the Return Authorization Form, just reach out via email to email@example.com
For more information about pack selection, fitting, discounts, warranty, and more, please visit our FAQ…