Our Guarantee

Limited Lifetime Warranty

Exo Mountain Gear is proud to offer a Limited Lifetime Warranty on all of our packs. The warranty covers against defects in materials and workmanship for the lifetime of the product, for the original owner. The warranty does not cover loss/theft, negligence, abuse, misuse, or normal wear that occurs over the life of a product.

Exo Mountain Gear will repair or replace items covered under warranty at no cost to the customer. Damages not covered under warranty can be submitted to Exo Mountain Gear for repair or replacement, which will be performed Exo Mountain Gear’s discretion, and at a reasonable cost to the customer.

30 Day No-Risk Guarantee

We know that purchasing a pack is a big decision, and we want to do everything we can do — both before and after a sale — to make sure you get the pack you need and the performance you are looking for. We offer a 30 No-Risk Guarantee with every pack purchase, so that you can receive the pack, get it fitted to you, load it with some gear and/or weight, and make sure it meets your expectations. If you decide for any reason to return your pack within that 30 days, we will be glad to accept your return and issue a full refund when you ship the pack back to us in “like new” resellable condition.

Receiving Warranty, Return, Exchange or Repair Service

A Return Authorization Form must be completed prior to any service related to warranty issues, repair service, or product returns/exchanges.

Other Questions?

For more information about pack selection, fitting, discounts, warranty, and more, please visit our FAQ…

Frequently Asked Questions